eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.
The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.
eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.
Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.
Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX
Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process
The eServices market in Philippines has been experiencing significant growth in recent years, driven by changing customer preferences, emerging trends in the market, local special circumstances, and underlying macroeconomic factors.
Customer preferences: Customers in Philippines are increasingly embracing eServices as a convenient and efficient way to access various services. The younger generation, in particular, is highly tech-savvy and prefers to use digital platforms for their daily needs. This has led to a surge in demand for e-commerce, online banking, ride-hailing, food delivery, and other eServices.
Trends in the market: One of the key trends in the eServices market in Philippines is the rapid growth of e-commerce. With the increasing availability of internet connectivity and the rise of mobile devices, more and more consumers are turning to online shopping. This trend has been further accelerated by the COVID-19 pandemic, which has prompted people to avoid physical stores and opt for online shopping instead. Another emerging trend is the popularity of ride-hailing and food delivery services. The convenience of booking a ride or ordering food through mobile apps has made these services extremely popular among urban consumers. This trend is expected to continue as more players enter the market and offer innovative solutions to meet the growing demand.
Local special circumstances: The archipelagic nature of Philippines presents unique challenges and opportunities for the eServices market. While internet connectivity has improved significantly in urban areas, there are still remote regions with limited access to the internet. This digital divide poses a challenge for eService providers to reach customers in these areas. However, it also presents an opportunity for companies to expand their services and tap into untapped markets.
Underlying macroeconomic factors: The growing middle class and increasing disposable incomes in Philippines are key macroeconomic factors driving the growth of the eServices market. As more people have the means to afford smartphones and internet connectivity, the demand for eServices is expected to continue rising. Additionally, the government's efforts to promote digitalization and improve internet infrastructure are creating a favorable environment for the eServices market to thrive. In conclusion, the eServices market in Philippines is experiencing significant growth due to changing customer preferences, emerging trends, local special circumstances, and underlying macroeconomic factors. As more consumers embrace digital platforms for their daily needs, the demand for eServices such as e-commerce, ride-hailing, and food delivery is expected to continue rising. However, challenges such as the digital divide in remote areas and competition among eService providers will need to be addressed to sustain the growth of the market.
The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.
Modeling approach / Market size:
Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.
In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.
The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.
Key Market Indicators
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