Business Process Outsourcing - Mexico

  • Mexico
  • Revenue in the Business Process Outsourcing market is projected to reach €3.78bn in 2024.
  • Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 4.46%, resulting in a market volume of €4.50bn by 2028.
  • The average Spend per Employee in the Business Process Outsourcing market is projected to reach €61.65 in 2024.
  • In global comparison, most revenue will be generated in the United States (€122.80bn in 2024).

Key regions: United Kingdom, United States, Brazil, Japan, Netherlands

 
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Analyst Opinion

Mexico is a country that has been experiencing significant growth in the Business Process Outsourcing (BPO) market in recent years. This growth can be attributed to a number of factors, including customer preferences, trends in the market, local special circumstances, and underlying macroeconomic factors.

Customer preferences:
Customers in Mexico are increasingly looking for cost-effective solutions for their business needs. They are also seeking high-quality services that can help them to achieve their business goals. As a result, many businesses in Mexico are turning to BPO providers to help them manage their back-office functions, such as human resources, accounting, and customer service.

Trends in the market:
One of the key trends in the BPO market in Mexico is the increasing use of cloud-based solutions. Many BPO providers are now offering cloud-based services that allow customers to access their data and applications from anywhere in the world. This has made it easier for businesses in Mexico to outsource their back-office functions, as they can now access their data and applications from anywhere, at any time.Another trend in the BPO market in Mexico is the increasing use of automation and artificial intelligence (AI). Many BPO providers are now using AI and automation to streamline their processes and reduce costs. This has made it easier for businesses in Mexico to outsource their back-office functions, as they can now benefit from the latest technology without having to invest in expensive infrastructure.

Local special circumstances:
Mexico has a number of local special circumstances that have contributed to the growth of the BPO market. One of these is the country's proximity to the United States. Many businesses in the US are now outsourcing their back-office functions to Mexico, as it is a cost-effective and convenient option.Another local special circumstance is the country's large and growing pool of skilled labor. Mexico has a large population of young, educated workers who are fluent in English and Spanish. This has made it easier for BPO providers in Mexico to attract and retain skilled workers, which has in turn helped to drive the growth of the industry.

Underlying macroeconomic factors:
Mexico's strong macroeconomic fundamentals have also contributed to the growth of the BPO market. The country has a stable political environment, a growing economy, and a favorable business climate. This has made it an attractive destination for foreign investment, which has in turn helped to drive the growth of the BPO industry. Additionally, the Mexican government has been actively promoting the country as a destination for BPO services, which has helped to raise awareness of the industry and attract new players to the market.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

Vue d’ensemble

  • Revenue
  • Key Players
  • Analyst Opinion
  • Global Comparison
  • Methodology
  • Key Market Indicators
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