Satisfaction with travel booking methods in the U.S. as of May 2014

Satisfaction with travel booking methods in the United States as of May 2014

CharacteristicSatisfiedNot satisfiedHave not used
Travel agents 39% 5% 55%
Booking directly 91% 1% 7%
With online travel agencies 51% 4% 45%
With travel search sites 70% 5% 25%
Created with Highcharts 7.2.2Share of respondents39%39%91%91%51%51%70%70%5%5%1%1%4%4%5%5%55%55%7%7%45%45%25%25%SatisfiedNot satisfiedHave not usedTravel agentsBooking directlyWith online travel agenciesWith travel search sites
0%25%50%75%100%125%
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Release date

August 2014

Region

United States

Survey time period

May 2014

Number of respondents

600 respondents

Age group

21 years and older

Special properties

had taken at least one trip that required an overnight stay in the past 12 months

Method of interview

Online survey

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