Number of customers/subscribers at T-Mobile in the U.S. 2018-2023, by quarter
In the fourth quarter of 2023, T-Mobile provided services to over a total of 119 million customers. The company saw a large increase in subscriber numbers from the first quarter of 2020 to the second, driven by the merger of T-Mobile and Sprint in April 2020.
T-Mobile subscriber base
T-Mobile's subscriber base can now be broken down into two customer categories: branded postpaid customers and branded prepaid customers. The majority of T-Mobile's subscribers are postpaid customers, making up approximately 80 percent of the company’s customer base.
Customer satisfaction
T-Mobile US currently has the highest customer satisfaction rate amongst wireless service providers in the United States according to the ACSI customer satisfaction index. Additionally, T-Mobile's churn rate was reported at 0.9 percent in the third quarter of 2023.
