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Maximum fees buyers are willing to pay for returns in France 2022, by order value

Published by Lynn Beyrouthy, Sep 4, 2023
Online shoppers in France were willing to pay a maximum of 6.3 euros to return an e-commerce purchase valued at 150 euros. For orders of 15 euros, French e-shoppers were willing to pay a maximum fee of 3.8 euros to return their online purchases. However, most online shoppers in France (61 percent) believed that online retailers should bear the cost of online returns.

Maximum amount shoppers are willing to pay for e-commerce product returns in France in 2022, by order value (in euros)

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Release date

February 2023

Region

France

Survey time period

Autumn 2022

Number of respondents

1,000 respondents

Age group

18-65 years

Special properties

e-shoppers who had ordered at least one product in the last three months

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