Satisfaction with specialty retail stores U.S. 2023/2024

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In 2023, Hobby Lobby was the leading hobby and home specialty retailer in terms of customer satisfaction in the United States. The company scored 80 on a 100-point scale, overtaking TJX (HomeGoods) by one point that year.

Customer satisfaction with selected specialty retail stores in the United States in 2022/2023 and 2023/2024

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Release date

2024

More information

Region

United States

Survey time period

January 2022 to December 2023*

Number of respondents

40,264 respondents

Special properties

U.S. customers

Method of interview

Email survey

Supplementary notes

* The ACSI Retail and Consumer Shipping Study 2023-2024 is based on interviews with 40,264 customers, chosen at random and contacted via email from January to December 2023. The previous iteration of the study (ACSI® Retail and Consumer Shipping Study 2022-2023) ran from January to December 2022 and counted 35,685 interviews.

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