Mortgage endowments complaints in the UK 2023

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The number of complaints regarding mortgage endowments in the United Kingdom (UK) decreased overall during the period under observation, reaching a total of 186 complaints in 2023. The largest number of complaints were found in 2013, when a total of approximately 4,700 complaints were recorded.

Number of complaints regarding mortgage endowments in the United Kingdom (UK) from 2009/2010 to 2022/2023

Characteristic	Number of complaints
2022/23	186
2021/22	352
2020/21	361
2019/20	963
2018/19	1,067
2017/18	1,078
2016/17	1,511
2015/16	1,938
2014/15	2,573
2013/14	3,573
2012/13	4,657
2011/12	3,267
2010/11	3,048
2009/10	3,573

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Release date

December 2023

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Region

United Kingdom

Survey time period

2009/2010 to 2022/2023

Supplementary notes

Financial year ending 31st of March, respectively.

Figures since 2021 calculated by Statista as the sum of First charge (interest only - endowment) and Second charge (interest only - endowment) complaints based on data from the Financial Ombudsman Service.
First charge only. According to the source, the number of second charge complaints was less than 10.

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