Brazil: satisfaction with mobile commerce 2023

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When asked about their satisfaction with their mobile shopping experience, in 2023, 88 percent of Brazilians surveyed expressed being satisfied. While 11 percent said they were indifferent, only one percent reported feeling unsatisfied with their shopping experience.

Level of satisfaction with mobile commerce in Brazil in 2023

Characteristic	Share of respondents
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Release date

October 2023

More information

Region

Brazil

Survey time period

August 16 to 28. 2023

Number of respondents

1.932 m-commerce users

Method of interview

Online survey

Supplementary notes

To the question: "On a scale of 1 to 5, where 1 is very dissatisfied and 5 is very satisfied, how satisfied are you with the experience of buying physical products on your cell phone?" ("Em uma escala de 1 a 5 na qual 1 é muito insatisfeito e 5 é muito satisfeito, qual é o seu grau de satisfação com a experiência de comprar produtos físicos pelo celular?")

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