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In 2023, the top objective in the next five years for GBS organizations was improving the customer experience. Second in the list was improving the employee experience, with 61 percent of respondents reporting this as a priority.
Top objectives in the next five years at Global Business Service organizations worldwide 2023
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Outlook
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SSON. (June 3, 2023). Top objectives in the next five years at Global Business Service organizations worldwide 2023 [Graph]. In Statista. Retrieved May 23, 2024, from https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON. "Top objectives in the next five years at Global Business Service organizations worldwide 2023." Chart. June 3, 2023. Statista. Accessed May 23, 2024. https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON. (2023). Top objectives in the next five years at Global Business Service organizations worldwide 2023. Statista. Statista Inc.. Accessed: May 23, 2024. https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON. "Top Objectives in The next Five Years at Global Business Service Organizations Worldwide 2023." Statista, Statista Inc., 3 Jun 2023, https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/
SSON, Top objectives in the next five years at Global Business Service organizations worldwide 2023 Statista, https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/ (last visited May 23, 2024)
Top objectives in the next five years at Global Business Service organizations worldwide 2023 [Graph], SSON, June 3, 2023. [Online]. Available: https://www.statista.com/statistics/1416277/gbs-organizations-top-objectives/