Veuillez noter que la page demandée n’est pas disponible dans la langue par défaut sélectionnée. Vous utilisez notre plateforme dans une autre langue maintenant.
While there is a notable 10 percent increase in the offer of a chat feature from 2018 to 2019, the contact channels through chatbot have also grown significantly by 31 percent. Thus, the implementation of chat options for French retail banks in 2018 and 2019 would ideally have the ability to effectively answer questions asked by customers and other professionals. Chatbots, when effective, can improve customer service productivity and reduce operational costs.
Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Online and mobile banking in France
Overview
6
- Premium Statistic Online banking penetration in Europe 2023, by country
- Premium Statistic Use of online banking services in France 2006-2022
- Premium Statistic Online banking penetration in France 2023, by age
- Premium Statistic Share of individuals using online banking services in France 2011-2019
- Premium Statistic French people having an account in an online bank by age group 2019
- Premium Statistic Neobank customer base size in France 2019-2020
Digital banks
7
- Premium Statistic Leading neo-banks and online banks by users in France 2019
- Premium Statistic Neo-banks and online banks that French people know by name 2019
- Premium Statistic Number of online banking customers in France 2015-2022
- Premium Statistic Leading direct banks by number of employees in France 2020
- Premium Statistic Leading neobanks in France 2023, by number of users
- Premium Statistic Estimated minimum annual price for banking services by type in France H1 2019
- Premium Statistic Proportion of retail banks who offer a chat and a chatbot in France 2018-2019
Usage
8
- Premium Statistic Ranking of the most used banks by type in France 2019
- Premium Statistic France: fintech users by type 2017-2021, with forecast until 2026
- Premium Statistic Share of users having downloaded the banking app of their bank in France 2020
- Premium Statistic Share of French people having downloaded the banking app of their bank 2020, by age
- Premium Statistic Use frequency of banking apps among French users 2020
- Premium Statistic Visit frequency of the banking website among French users 2020
- Premium Statistic Share of neo-bank customers by age in France 2019
- Premium Statistic General use and knowledge of payment through pre-registered bank details France 2019
Consumer perspective
6
- Premium Statistic French people's opinion on online banks 2019
- Premium Statistic French people's motivations for opening an account in neo-banks 2019
- Premium Statistic Main reasons why the French use their bank's mobile apps 2019
- Premium Statistic Public opinion on the use of data by banks to propose better offers in France 2019
- Premium Statistic Motives for not making payments through pre-registered bank details France 2019
- Premium Statistic Share of the French considering that banks integrate more new technology 2020, by age
Further related statistics
14
- Proportion of retail and wholesale revenues of African banks 2012-2022
- Frequency of use of online chat with a bank advisor in France 2015
- Channels consumers use to contact brands in the U.S. 2022
- Value of customer deposits of Société Générale 2022, by type of deposit
- Spending of retail banks in the U.S. on ICT improvement 2015-2022, by channel
- Société Générale: breakdown of French Retail Banking net income 2017
- BNP Paribas: Number of branches of the domestic markets network 2014
- Leading banks ranked by retail client numbers in Poland 2020-2021
- Internet usage for chatting in Germany 2014-2017, by frequency
- Frequency of using online chats among pupils in Norway 2016
- Online conversations on meal delivery in France 2013-2017, by topic
- Products mentioned online which might be bought in a food retail chain in France 2017
- Online conversations about supermarkets by food trend in France 2017
- Share of business customers requiring in-person meetings in the U.S. in 2009
Further Content: You might find this interesting as well
Statistics
- Proportion of retail and wholesale revenues of African banks 2012-2022
- Frequency of use of online chat with a bank advisor in France 2015
- Channels consumers use to contact brands in the U.S. 2022
- Value of customer deposits of Société Générale 2022, by type of deposit
- Spending of retail banks in the U.S. on ICT improvement 2015-2022, by channel
- Société Générale: breakdown of French Retail Banking net income 2017
- BNP Paribas: Number of branches of the domestic markets network 2014
- Leading banks ranked by retail client numbers in Poland 2020-2021
- Internet usage for chatting in Germany 2014-2017, by frequency
- Frequency of using online chats among pupils in Norway 2016
- Online conversations on meal delivery in France 2013-2017, by topic
- Products mentioned online which might be bought in a food retail chain in France 2017
- Online conversations about supermarkets by food trend in France 2017
- Share of business customers requiring in-person meetings in the U.S. in 2009
D-Rating. (July 19, 2019). Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019 [Graph]. In Statista. Retrieved May 04, 2024, from https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/
D-Rating. "Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019." Chart. July 19, 2019. Statista. Accessed May 04, 2024. https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/
D-Rating. (2019). Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019. Statista. Statista Inc.. Accessed: May 04, 2024. https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/
D-Rating. "Share of Retail Banks Who Offer a Chat and a Chatbot as a Customer Service in France in 2018 and 2019." Statista, Statista Inc., 19 Jul 2019, https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/
D-Rating, Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019 Statista, https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/ (last visited May 04, 2024)
Share of retail banks who offer a chat and a chatbot as a customer service in France in 2018 and 2019 [Graph], D-Rating, July 19, 2019. [Online]. Available: https://www.statista.com/statistics/1089657/number-retail-banks-offering-chat-chatbot-france/