In-store technology use by retailers 2017

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Retail employees in the United Kingdom used in-store technologies such as mobile tablets, mobile points of sales, smart checkouts etc. fairly frequently in 2017, as the results of a survey conducted on digital capabilities of UK high streets suggested. 66 percent of respondents said they used in-store technology multiple times a day, while 23 percent of UK retail employees did so 2-3 times a day.

How often do you use in-store technology to help customers?*

Characteristic	Share of retail employees
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Release date

November 2017

More information

Region

United Kingdom

Survey time period

December 2016 to January 2017

Number of respondents

2,000**

Supplementary notes

* The source identified in-store technology as "mobile tablets, mobile points of sale (excluding static till points), smart checkouts, digital enquiry point, self-checkouts, mobile stock monitoring applications and devices."

**For this study, 1,000 consumers and 1,000 employees from retailers with an annual turnover of over 25 million British pounds from across the UK were surveyed.

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