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This survey shows the share of customers by if they have used a self-service support portal for customer service in the U.S. and worldwide as of 2017. During the survey, 79 percent of respondents from the United States stated that they have used a self-service support portal for customer service.
Have you ever used a self-service support portal for customer service?
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About the region
10
- Premium Statistic Share of customers by if self-service helped with their issue U.S.& worldwide 2017
- Premium Statistic Share of customers by search engine usage to answer questions U.S.& worldwide 2017
- Basic Statistic Customers by share lost due to poor service in the last year U.S.& worldwide 2018
- Basic Statistic Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
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Selected statistics
3
Other regions
10
- Premium Statistic Customer service effectiveness on social media in U.S. and worldwide 2017
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Related statistics
10
- Premium Statistic Share of customers by if companies responded to their questions on social media 2017
- Premium Statistic Customers' opinion: using social media to ask a customer service question 2017
- Premium Statistic Customer service: using social media to complain about a brand U.S.& worldwide 2017
- Basic Statistic Consumers' willingness to wait on hold, customer service by phone 2012
- Basic Statistic U.S. consumers' willingness to wait for customer service in-person 2012
- Basic Statistic U.S. consumers' opinions on customer service waiting times 2012
- Basic Statistic Importance of customer experience when making purchase decisions worldwide 2018
- Premium Statistic Importance of customer experience on price of purchases worldwide 2018
- Premium Statistic U.S. lost sales due to poor customer service experiences 2012
- Basic Statistic U.S. consumers' communication channels for more complex inquiries 2012
Further related statistics
10
- U.S. share of entrepreneurs by age 2022
- Distribution of Ahold Delhaize Group's global net sales by region 2016-2022
- Number of Deutsche Bank customers 2012-2014, by segment
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- Coffee shops, tea shops and cafes: where consumers go in the United Kingdom (UK) 2013
- Entrepreneurial Activity in the U.S. - by state 2011
- Consulting service providers: global revenue 2008-2009
- Syngenta's sales in the crop protection segment worldwide 2013-2022
- Employee count of Fluor Corporation 2008-2022
- Hugo Boss - EBITDA 2005-2023
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Statistics
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- Distribution of Ahold Delhaize Group's global net sales by region 2016-2022
- Number of Deutsche Bank customers 2012-2014, by segment
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- Coffee shops, tea shops and cafes: where consumers go in the United Kingdom (UK) 2013
- Entrepreneurial Activity in the U.S. - by state 2011
- Consulting service providers: global revenue 2008-2009
- Syngenta's sales in the crop protection segment worldwide 2013-2022
- Employee count of Fluor Corporation 2008-2022
- Hugo Boss - EBITDA 2005-2023
Microsoft. (August 1, 2017). Have you ever used a self-service support portal for customer service? [Graph]. In Statista. Retrieved May 15, 2024, from https://www.statista.com/statistics/810361/customer-service-self-service-portal/
Microsoft. "Have you ever used a self-service support portal for customer service?." Chart. August 1, 2017. Statista. Accessed May 15, 2024. https://www.statista.com/statistics/810361/customer-service-self-service-portal/
Microsoft. (2017). Have you ever used a self-service support portal for customer service?. Statista. Statista Inc.. Accessed: May 15, 2024. https://www.statista.com/statistics/810361/customer-service-self-service-portal/
Microsoft. "Have You Ever Used a Self-service Support Portal for Customer Service?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/810361/customer-service-self-service-portal/
Microsoft, Have you ever used a self-service support portal for customer service? Statista, https://www.statista.com/statistics/810361/customer-service-self-service-portal/ (last visited May 15, 2024)
Have you ever used a self-service support portal for customer service? [Graph], Microsoft, August 1, 2017. [Online]. Available: https://www.statista.com/statistics/810361/customer-service-self-service-portal/