Finland: trust in telecommunications operators 2016

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This statistic displays the result of a survey on trust in telecommunications operators in Finland in 2016. In 2016, Tele Finland was the most trusted telecommunications operator, scoring 82 points. Sonera ranked second with a difference of 0.4 points. According to the survey, both scored above the industry's average. Since 2017, both Sonera and Tele Finland are part of the Telia Company operating in the Nordic and Baltic regions. Other telecommunication providers in Finland include DNA and Elisa.

On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator?

Characteristic	EPSI Rating score* on a scale of 0 to 100
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-	-
-	-
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Release date

October 2016

More information

Region

Finland

Survey time period

September 7, 2016 to October 7, 2016

Number of respondents

1,616**

Age group

18-79 years

Special properties

B2B and B2C customers living in Finland

Supplementary notes

* EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100.
** B2C customers n=952
B2B customers n=664

The source does not provide information on the original wording used during the survey.

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