Digital tools to communicate with physicians pre- and during COVID-19 in Italy 2020
Do Italians use digital channels to communicate with their specialist physicians? According to a survey conducted in June 2020, only 23 percent of Italians reported that they used emails to communicate with their physicians. This figure decreased to 11 percent during the COVID-19 emergency. This decreasing trend could be seen for all digital communication channels reported in the graph. This might be due to the fact that doctor's visits and communications slowed down during the lockdown.