Italy: satisfaction with tourist facilities by service 2019-2020

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According to a survey from September 2019 to August 2020, guests of tourist facilities in Italy were particularly satisfied with hospitality and location. These services obtained a score of roughly 94 out of 100. By contrast, safety and security were the services recording the lowest score, namely 54.2.

Satisfaction level with the services offered by tourist facilities in Italy between September 2019 and August 2020, by service

Characteristic	Score
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Release date

October 2020

More information

Region

Italy

Survey time period

September 2019 to August 2020

Supplementary notes

The source specifies to have analyzed over 21.4 million online contents (reviews, opinions, comments, scores, ratings, etcetera) which are then read and semantically analyzed through proprietary artificial intelligence mechanisms. The result is a sentiment score, which is a synthetic index that expresses the degree of satisfaction based on 100.

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