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the e-commerce category with the highest customer retention rate in France, at 62 percent.
According to a survey conducted in March 2023, nearly two-thirds of French online shoppers cited affordable prices as the top factor encouraging them to buy again from a certain e-commerce retailer. Delivery conditions were also a main driver of customer retention for around 45.6 percent of respondents. In the first quarter of 2023, fast-moving consumer goods (FMCG) was Top factors driving e-commerce customer loyalty in France in 2023
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Other statistics that may interest you E-commerce in France
Overview
6
- Premium Statistic Revenue of the e-commerce industry in Europe 2020-2029
- Premium Statistic E-commerce as share of total GDP in Europe 2022, by country
- Premium Statistic E-commerce users in selected European countries 2019-2029
- Premium Statistic E-commerce sales revenue in France 2005-2023
- Premium Statistic E-commerce share of retail sales in France 2014-2022
- Premium Statistic E-commerce revenue in France 2021-2029, by segment
User penetration
4
E-commerce merchants
8
- Premium Statistic Number of e-commerce websites in France 2006-2022
- Premium Statistic Market share of e-merchants in France 2022, by revenue size
- Premium Statistic Share of e-commerce sites in France 2022, by revenue size
- Premium Statistic France: Top 10 online stores
- Premium Statistic Top selling countries for e-commerce sites in France 2023
- Premium Statistic Average monthly visitors to leading e-commerce sites and apps France 2023
- Premium Statistic Leading e-commerce and shopping websites in France 2023, based on visit share
- Premium Statistic Most downloaded shopping apps in France 2022
Consumer behavior
8
- Premium Statistic Attitudes towards online shopping in France 2024
- Premium Statistic Drivers of online purchases in France 2022
- Premium Statistic Online shopping frequency in France 2022
- Premium Statistic Online vs. offline product research by category in France 2022
- Premium Statistic Product and service categories most purchased online in France 2023
- Premium Statistic Cross-border online purchases in France in 2022, by category
- Premium Statistic Average spending per online purchase in France 2005-2022
- Premium Statistic Top drivers of e-commerce customer retention in France 2023
Social commerce
5
- Premium Statistic Social referrals to e-commerce sites in France 2021-2023, by device
- Premium Statistic Social commerce penetration rate in France 2022
- Premium Statistic Main social networks used for shopping in France 2022
- Premium Statistic Main motivations for buying on social media in France 2022
- Premium Statistic Average consumer spending on social commerce in France 2022
Further Content: You might find this interesting as well
Comarketing-News. (July 6, 2023). Top factors driving e-commerce customer loyalty in France in 2023 [Graph]. In Statista. Retrieved June 08, 2024, from https://www.statista.com/statistics/1399235/e-commerce-customer-loyalty-drivers-france/
Comarketing-News. "Top factors driving e-commerce customer loyalty in France in 2023." Chart. July 6, 2023. Statista. Accessed June 08, 2024. https://www.statista.com/statistics/1399235/e-commerce-customer-loyalty-drivers-france/
Comarketing-News. (2023). Top factors driving e-commerce customer loyalty in France in 2023. Statista. Statista Inc.. Accessed: June 08, 2024. https://www.statista.com/statistics/1399235/e-commerce-customer-loyalty-drivers-france/
Comarketing-News. "Top Factors Driving E-commerce Customer Loyalty in France in 2023." Statista, Statista Inc., 6 Jul 2023, https://www.statista.com/statistics/1399235/e-commerce-customer-loyalty-drivers-france/
Comarketing-News, Top factors driving e-commerce customer loyalty in France in 2023 Statista, https://www.statista.com/statistics/1399235/e-commerce-customer-loyalty-drivers-france/ (last visited June 08, 2024)
Top factors driving e-commerce customer loyalty in France in 2023 [Graph], Comarketing-News, July 6, 2023. [Online]. Available: https://www.statista.com/statistics/1399235/e-commerce-customer-loyalty-drivers-france/